We’re here to help

We aim to respond to all messages within 1 business day. For urgent class-related questions, emailing support@rademy.com directly is usually fastest.

Yes — just reach out with your name and current class, and we’ll help you switch to a different level or time that fits better.

Check your spam or promotions folder first. If it’s still missing, contact us with the email address you signed up with and we’ll resend it.

Yes — every paid program has a guarantee. The terms differ by program, because the programs work differently:

• ESL Live Classes Full refund if you ask within 14 days of your first class, for any reason — no questions asked. Because you can join at any time, the 14 days run from your own first session, not a fixed start date.
• IELTS Intensive If you finish the course and feel you haven’t improved, you can request a refund up to 7 days after your course ends. This one has conditions: you’ll need to have attended every scheduled session and completed every assignment on time. We check attendance and assignment records when we review the request.
• IELTS Writing Analysis Because each analysis is written individually once your order arrives, these are non-refundable — with one exception: if we don’t deliver your completed analysis within 7 days, you get a full refund of that order.

Full details are in our Terms and Conditions (sections 3–5). If you’re not sure which applies to you, just message us and we’ll walk you through it.

You can cancel your ESL subscription at any time — just contact us to do it; email support@rademy.com or use the form above and we’ll take care of it. Cancelling stops your next payment, and you keep access to classes for the rest of the period you’ve already paid for. Cancelling partway through a month doesn’t refund that month unless you’re still inside the 14-day guarantee above.

The IELTS Intensive is a one-time purchase for a fixed cohort rather than a subscription, so there’s nothing to cancel. Once your cohort has started, the guarantee above is the route to a refund. See Terms and Conditions, section 6.

Both are handled the same way — get in touch and we’ll do it for you. Email support@rademy.com from the address you enrolled with, or use the form above, and tell us which program you’re on and whether you want to cancel, request a refund, or both. We’ll confirm receipt within 1 business day. Cancellations take effect before your next billing date as long as you reach us beforehand. Approved refunds go back to your original payment method, typically within 5–10 business days.